Privacy Policy

We collect information you provide directly to us, such as when you create an account, subscribe to a product, fill out a contact form, or communicate with us. This includes: • Account information: name, email address, company name, phone number. • Payment information: processed and stored securely by our payment processors (we do not store full card details). • Usage data: features accessed, queries run, session duration, and error logs within our products. • Device data: browser type, operating system, IP address, and referral URL. We do not collect sensitive personal data (health records, financial account credentials, biometric data) directly — our products are designed to keep such data within your own infrastructure.

We use the information we collect to: • Provide, operate, and maintain our products and services. • Process transactions and send related information. • Send product updates, security alerts, and support messages. • Respond to your comments, questions, and requests. • Monitor and analyse usage patterns to improve product experience. • Comply with legal obligations and enforce our Terms of Service. We do not sell your personal information to third parties.

We may share your information with: • Service providers: cloud infrastructure (AWS), analytics tools, email delivery services — all bound by data processing agreements. • Business transfers: in connection with a merger, acquisition, or sale of assets, with prior notice to you. • Legal requirements: when required by applicable law, court order, or governmental authority. All third-party data processors are required to process your data only as directed by us and in compliance with applicable privacy laws.

We retain your personal data for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymise your data within 90 days, except where we are required to retain it for legal or regulatory purposes. Product-level data (queries, records, logs) that you store within our products is retained per the data retention policy of the individual product subscription. Enterprise customers may configure custom retention periods.

We implement industry-standard security measures including: • Encryption in transit (TLS 1.2+) and at rest (AES-256). • Role-based access controls and multi-factor authentication for internal systems. • Regular penetration testing and security audits. • SOC2 Type II compliance for applicable products. No system is 100% secure. In the event of a data breach affecting your personal information, we will notify you in accordance with applicable law.

We use cookies and similar tracking technologies to: • Keep you logged in across sessions. • Remember your preferences and settings. • Analyse product usage through aggregated analytics. You can control cookie behaviour through your browser settings. Disabling cookies may affect the functionality of some product features.

Depending on your jurisdiction, you may have the right to: • Access the personal data we hold about you. • Request correction of inaccurate data. • Request deletion of your data (subject to legal retention requirements). • Object to or restrict certain processing activities. • Data portability — receive your data in a structured, machine-readable format. To exercise these rights, email privacy@wowsoft.in. We will respond within 30 days.

Our products are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website at least 14 days before the change takes effect. Your continued use of our products after the effective date constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, contact us at: WowSoft Technology LLP. Email: privacy@wowsoft.in Website: wowsoft.in